Customer Service
Practitioner Level 2

Our Level 2 Customer Service Practitioner programme is designed to equip employees with the skills to deliver a high-quality customer experience, in line with a business’s brand promise and improving the customer satisfaction.


Customer Service Practitioner

Programme Overview

This programme will provide the training to develop excellent interpersonal, communication and influencing skills to help customers make choices that are mutually beneficial to them and the business. In addition, personal organisation, presentation, self-development and team working will be key areas developed to drive quality and consistency through the service given to customers.

Training and Delivery

We will monitor the required off-the-job training that must amount to 20% of your contracted employment hours across the whole programme. The Individual Learning Plan will be adapted to meet the learning and development requirements of the Apprentice, their job role and their organisation’s training strategy. This will then culminate with an endpoint assessment, consisting of:


The Showcase enables learners to reflect and present examples of their development from selected evidence from the portfolio collated over the whole programme. This can be delivered through a presentation, written report, journal etc.

Practical Observation

The practical observation will be pre-planned and scheduled for when the learner will be in their normal place of work and will be carried out by an Independent Assessor.

Professional Discussion

This will be a structured discussion between the Apprentice and the Independent Assessor to draw out the best of their energy, enthusiasm, competence and excellence.

Utilising your Levy Funds

This programme can be paid for through your Apprenticeship Levy contributions. The cost for this programme is £4,000, which would be paid through your Digital Apprenticeship Service account. Our expert team can work closely with your business to help you manage and effectively utilise your Apprenticeship Levy funds.

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