Infrastructure Technician Level 3

The Level 3 Infrastructure Technician programme is designed to equip your employee with the knowledge and skills to develop as an Infrastructure Technician within your business. They will learn how to support your business IT needs by identifying both operating and hardware systems both saving time and money on outsourcing.


Infrastructure Technician

What is the role of an Infrastructure Technician?

Over the 15 month programme, employee will cover topics allowing them to support your business IT needs by identifying both operating and hardware systems both saving time and money on outsourcing.

Benefits of this Programme

Your Infrastructure Technician will learn to:

  • Securely maintain your network
  • Provide IT support to your staff
  • Assist with the setup and troubleshoot your network devices
  • Understand your backup processes and how to improve them
  • Be able to repair and upgrade your computer systems to ensure you take full advantage of technological changes
  • Understand IT laws and regulations applicable to your business

Suitable Job Roles

These are just a few job roles this programme could suit within your business, to up-skill employees:

  • Help Desk Technician
  • First/Second Line Support
  • Network Support
  • IT Infrastructure Technician
  • Desktop Support Engineer
  • IT Engineer
  • Cyber Security Technologist

This programme can be delivered to staff who are already working within your business or we can support you in the recruitment of new staff using our expert Match and Fill service. This will provide your business with an employee who is suited to both the required job role and your businesses ethos.

Training and Delivery

We offer a range of training and delivery models for this programme, dependant on the number of employees you wish to up-skill. Our national network of training centres all deliver this programme, offering specialist training with a local approach. Our expert coaches will work with your employees to effectively develop their skills and knowledge. Please contact our expert team to discuss training and delivery options. Telephone: 0330 124 3224 or email:

Industry Leading Qualificaitons

Upon completion of the course, your employee will receive a vendor accredited qualification from Microsoft or CompTIA whilst gaining eligibility to apply for the register of IT Technicians confirming SFIA Level 3 Professional Competence.

Your Infrastructure Technician will be awarded with BCS accredited Knowledge Modules covering the following topics: Networking and Architecture, Mobile and Operating Systems, Cloud Services, Coding and Logic and Business Processes.

Utilising your Levy Funds

This programme can be paid for through your Apprenticeship Levy contributions. The cost for this programme is £15,000, which would be paid through your Digital Apprenticeship Service account. Our expert team can work closely with your business to help you manage and effectively utilise your Apprenticeship Levy funds.

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